Privacy Policy

Introduction

The Mitred Approach (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use and protect your personal information when you interact with our services, websites and community.

Information collection and use

Personal information we collect

We collect personal information that you provide to us when you:

Register for our services and events.
Join our community.
Subscribe to our newsletter.
Contact us via e-mail, phone, websites, social media, or our community.
Provide feedback or participate in surveys.

The personal information we collect may include:

Name, e-mail address, phone number, postal address and/or location.
Business details such as business name and type.
Payment information for services and/or event registrations.
Any other information you choose to provide.

Purpose of data collection

We use the information we collect to:

Provide and manage our services including event registration and membership management.Communicate with you about our services, events, and relevant updates.Facilitate opportunities and community support amongst members.Improve our services and events based on your feedback and interactions.Comply with legal obligations and protect our legal rights.

Legal basis for processing

We process your personal information based on the following legal grounds:

Your consent, which you can withdraw at any time.The performance of a contract with you.Compliance with legal obligations.Our legitimate interests, such as improving our services and marketing.

Data sharing and disclosure

We do not sell your personal information to third-parties. We may share your information with trusted partners and service providers who assist us in delivering our services provided that they adhere to data protection regulations. We may also disclose your information if required by law or to protect our rights and the safety of our users.

Data security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration or destruction.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes and enforce agreements.

International data transfers

Should we be required to transfer your personal information outside of the UK or EEA, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other legal mechanisms.

Children's privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Profiling and automated decision making

We do not engage in profiling or automated decision making that significantly affects you. If this changes in the future, we will update this policy and notify you accordingly.

Third-party links

Our website or services may include links to third-party websites. This privacy policy does not apply to those websites and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Your rights

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Access the personal information we hold about you.
Request correction of any inaccurate or incomplete data.
Request deletion of your personal information subject to certain conditions.
Object to the processing of your personal information.
Request restriction of processing of your personal information.
Request the transfer of your personal information to another party (data portability).

Consent for data collection

We obtain your consent for data collection at the point of data entry. For sensitive personal data, we will explicitly inform you of the specific use and request your explicit consent.

Explicit consent for marketing

We require your explicit consent to send you marketing communications. You can give or withdraw this consent at any time by following the unsubscribe instructions in the relevant communications or by contacting us at [email protected].

Anonymised data

We may use anonymized or aggregated data for research and analysis purposes. This data cannot be used to identify you individually.

Data breach notification

In the unlikely event of a data breach, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach where feasible, if it is likely to result in a high risk to your rights and freedoms.

Legal requests and prevention of harm

We may access, preserve, and share your information in response to a legal request such as a search warrant, court order, or subpoena, if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United Kingdom, where we have a good faith belief that the responses required by law in that jurisdiction effects users in that jurisdiction and is consistent with internationally recognised standards. We may also access, preserve and share information when we have a good faith belief that it is necessary to detect, prevent and address fraud and other illegal activity; protect ourselves, you and others, including as part of investigations; and prevent death or imminent bodily harm.

Mobile device access

Our services may be accessed via mobile devices. We may collect information about your mobile device, such as device type and operating system to provide a better user experience. You can manage your mobile device permissions through your device settings.

Exercising your rights

To exercise your rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law. You may be required to provide identification to verify your identity before we are able to process your request.

Supervisory authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory Authority, for data protection issues.

Changes to this policy

We may update this privacy policy from time to time, any changes will be posted on our websites and, where appropriate, notified to you by e-mail and or via our community.

Contact information for Data Protection officer

If you have any questions about our privacy practices or wish to exercise your rights, please contact our Data Protection Officer at:

E-mail: [email protected]

Contact us

If you have any questions about our privacy practises or wish to exercise your rights, please contact us at:

E-mail: [email protected].

By engaging with our services, website, social media accounts and community, you consent to the collection and use of your information as described in this Privacy Policy.